2dvr.com, Inc - General Network Setup

General Network Setup

This setup assumes that the only changes made to the networking equipment have been done to establish an Internet connection.

Ensure the following before you begin.

Verify the high-speed access at the DVR location is working.
Information needed about your service.
- Type of connection. DSL, Cable, SAT and connection information.
- Type of modem used. (Model Number)

The following may be needed depending on the installation.

CAT 5E Patch Cable.
Computer at DVR location.
Internet Provider Tech Support phone number.
Primary and Secondary DNS server numbers from the Internet provider.
User name / password of the modem and / or router.
CAT 5E crossover cable - Used for establishing a direct connection between a DVR and a computer.

Note: There are many types of modems and routers available. The following information is offered in general terms. Although different modems perform the same function, their specific setup and the terms used may differ.

For your specific application we suggest that you reference the operators manual for the specific model that you are setting up or contact the modem or router manufacturer.

DVR - Modem Setup

Connect the DVR to the modem via the Ethernet connections using a CAT 5 patch cable.
Change the DVR network connection to LAN and enter the IP address information from the Internet provider.
Have an off-site computer attempt to connect to the DVR using the RAS software. If you receive an error message, refer to system troubleshooting.
Verify that the RAS software can connect and perform the Watch and Search functions. If they can do one function and not another, then it will be necessary to check with the Internet Provider to ensure the required ports are not blocked which would prevent access to the DVR.

DVR - Modem/Router

(Setup of a modem with an integrated Router.)

If this type of modem is going to be connected to an external router then it is necessary to contact the Internet Provider to help in bridging the modem/router. After this is done follow the next setup procedure (DVR - Modem - Router).
Connect a computer to the modem/router LAN connection with a CAT5 patch cable.
Boot the computer and check for Internet access. If the Internet can be accessed then move to the next step. If there is not Internet access then contact the Internet Provider for assistance in gaining Internet access.
Perform the IPCONFIG command at a command prompt (see system troubleshooting). Write down the IP address, gateway and subnet mask.
Open the computers Internet browser and type at the address line "http:// X.X.X.X". Where the X.X.X.X is the gateway address received in the previous step. This should bring up the modem/router setup menu. If a prompt appears requesting a password type in the username and password obtained from the Internet provider.
Go to the DHCP sever to determine the range of IP addresses that can be automatically obtained. If the range is from X.X.X.2 to X.X.X.253 change it to a smaller range. Decide upon an IP address for the DVR. It should an address outside of the DHCP range. NEVER USE IP's X.X.X.1 OR X.X.X.254. These numbers are typically already in use.
Go to the firewall or advanced settings to open the required ports (see Ports/Holes below), which will allow connection to the DVR. Note: Disable all fields that block or ignore a WAN request.
Direct the ports to the LAN (inside) address that you have chosen for the DVR.
Setup the LAN setting on the DVR with the same IP address that you had used in the PORT setup. Use the same gateway and subnet mask received when the IPCONFIG command was used.

Note: Select "Use NAT" in the DVRNS setup in the DVR.
- The LAN (inside) IP address is used for connecting to the DVR if you are plugged into the LAN connection of the router. The DVRNS name is used if you are on the WAN side of the router.

Verify connection to the DVR from inside the network. If unable to connect check the settings and connections. Review the system troubleshooting tips. If able to connect then have an outside computer verify connection to the DVR. If this is unsuccessful check the settings in the router. Review the system troubleshooting tips listed below.
After successfully connecting from inside and outside the network record the LAN and WAN IP addresses.

DVR - Router - Modem

Setup of a DVR connected to a standalone router, which is connected to a standalone modem.

Connect a computer to the router LAN connection with a CAT5 patch cable.
Boot the computer and check for Internet access. If the Internet can be accessed then move to the next step. If there is no Internet access then contact the Internet Provider for assistance in gaining Internet access.
Perform the IPCONFIG command at a command prompt (see system troubleshooting). Write down the IP address, gateway and subnet mask.
Open the computers Internet browser and type at the address line "http:// X.X.X.X". Where the X.X.X.X is the gateway address received in the previous step. This should bring up the modem/router setup menu. If a prompt appears requesting a password type in the username and password obtained from the Internet provider.
Go to the DHCP sever to determine the range of IP addresses that can be automatically obtained if the range is from X.X.X.2 to X.X.X.253 change it to a smaller range. Decide upon an IP address for the DVR. It should an address outside of the DHCP range. NEVER USE IP's X.X.X.1 OR X.X.X.254. These numbers are typically already in use.
Go to the firewall or advanced settings to open the required ports (see Ports/Holes below), which will allow connection to the DVR. Note: Disable all fields that block or ignore a WAN request.
Direct the ports to the LAN (inside) address that you have chosen for the DVR.
Setup the LAN setting on the DVR with the same IP address that you had used in the PORT setup. Use the same gateway and subnet mask received when the IPCONFIG command was used.
- The LAN (inside) IP address is used for connecting to the DVR if you are plugged into the LAN connection of the router. The DVRNS name is used if you are on the WAN side of the router.
Verify connection to the DVR from inside the network. If you are unable to connect check the settings and connections. Review the system troubleshooting tips listed below. If able to connect then have an outside computer verify connection to the DVR. If this is unsuccessful check the settings in the router. Review the system troubleshooting tips listed below.
After successfully connecting from inside and outside the network record the LAN and WAN IP addresses.